Privacy Policy
Your privacy is important to us. This privacy policy describes the online information practices which we Global Store TW ('we', 'our') employ in relation to the information which you, our customers ('you', 'your'), provide when using the www.globalstoretw.com site ('Website').
It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.
The Information we Collect
As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:
Identity information including your first name, last name, marital status, title and gender.
Contact information including your address, e-mail address and telephone numbers.
Financial information including bank details and credit/ debit card information.
Technical information including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our website.
Profile information including your username and password.
Communications information including your correspondence with us and any feedback that you provide us with.
How and when do we collect your personal information?
We collect the majority of the personal information that we process about you directly from you when you provide this information to us by:
registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;
placing orders on the Website;
updating the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website; and
communicating with us by phone, e-mail or otherwise, or when you complete a questionnaire or competition entry form
subscribing to our e-newsletter
We may also collect technical information when you access and interact with the Website.
Information from other sources
We may also receive personal information about you from various third parties that we engage in order to assist us with providing products and/or services to you, including:
delivery and address information from our carriers who deliver products to you;
marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;
data analytics information from companies that provide us with data analytics services; and
information on your account, payment and credit history, including information from credit bureaus and sources we use to process payments.
If we request that you do so and you fail to provide information to us, we may be prevented from exercising our rights and obligation and, in particular, we may be prevented from providing the products and/or services that you have asked us to provide. For example, if you fail to provide us with your full address details, it may not be possible for us to fulfil your delivery, or if you fail to provide us with your payment details then we will not be able to process payments for our products and cannot therefore supply them to you.
How we use your personal information ?
We use your personal information for the following purposes:
to register you as a new customer;
to respond to your enquiries and complaints, and to manage our relationship with you;
to handle orders, deliver items and process payments;
to communicate with you about updates, orders, products, services and promotional offers;
to update our records and maintain any online account you may have with us;
to administer and protect our business and this site, including to prevent or detect fraud or abuses of our Website;
for market research, reporting, analysis and modelling so as to improve the products and services we provide;
to comply with our financial record keeping obligations;
to use data analytics to improve our website, products, services and user experiences; and
to enable third parties to carry out technical, logistical or other functions on our behalf.
By law, when processing your personal information we are required to have a ‘legal basis’ to do so. A legal basis is essentially a legal justification for processing your personal information. The legal basis we use to process your personal information will generally be one or more of the following:
to enable us to perform the contracts that we have with you to supply you with products and/or services;
where it is necessary for our legitimate interests in administering and managing our relationship with you, providing you with products and/or services, and running our business lawfully and effectively; or
to enable us to comply with a legal or regulatory obligation.
Sometimes we may ask for your consent to use your information for particular purposes (e.g. to send you marketing communications). Where we do so, this consent will be our legal basis for our use of the information. You can withdraw your consent at any time and we will then stop processing your information for that purpose. If you wish to withdraw your consent, then please contact us using the contact details.
For more information on the specific legal basis we are relying on in relation to any of the individual processing activities we have highlighted above, please contact us using the contact details.
